I ordered a Babycare Unshorn Sheepskin a month ago, for a friends' new granddaughter in Canada. The parcel was despatched within a week, and the new mother was delighted with the gift. Everyone happy, right? Yes, until my credit bill arrived - I have been charged over $40 more than shown. That is over 30% extra! And is certainly contrary to The Commerce Commission guidelines on surcharges etc. Their webpage states categorically " you must be informed of any surcharge before you pay!" That certainly didn't happen. I entered into debate with the company, questioning the amount. Here is a sentence from one of their replies. " Being based in New Zealand, we have no control over the international currency exchange rate or any additional conversion fees that your bank or card provider may charge..
Mmm. I purchased this NZ product from a NZ company paying in NZ currency. My bank doesn't charge extra costs (I checked), but NZSheepskin will not alter their stance. I have now forwarded my concerns to The Commerce Commission.
I ordered two sets of these insoles, one for my aging slippers and one as a spare for the future for my new slippers. Once I had cut it to size, it fitted snuggly into my old slippers giving them new life and comfort for me.
These slippers feel so good, the sheepskin is very plush and soft and they fit perfectly. I’m looking forward to wearing them this winter. They are everything I hoped them to be, thank you.
Beautiful quality and came very quick, so excited to use these for my daughter when she arrives in December
The insoles extended the life of my slippers and made them very much more comfotable
Baby’s love the longer sheer, they like to grab, fondle and hold on. Perfect
Yes, they have lived up to my expectations after studying them on the website. As advised, I went up a size and it turned out to be valuable advice, thank you. They are comfortable, have a durable sole (but not made to wear outside on excursions) so I can quickly duck outside to my recycling bins, and they are very well made, I'm impressed. They are easy to get into and out of.
My new Kiwi Sheepskins slippers fit perfectly right out of the box and did not require any break in. Super plush and comfy when padding around the house on hardwood floors. My only regret is waiting so long to get them. Now my wife wants a pair.
The underlay/mattress topper has made my sleep so comfortable and seems to have eliminated my back pain. Thanks for a remarkable product. So glad I took a chance. It’s quite expensive but it is certainly a great investment.
We have been getting slippers from you for many years, have always been very warm and comfortable.
Excellent pad dog loves it and great service. Ordered pad arrived the next day.
I have always bought sheepskin slippers for myself and my husband. Ever since the fabulous "My Woolies" boot type slippers went off the market, the sheepskins are the only slippers that meet our requirements. Warm, robust and hardwearing and of course comfortable.
You know when you feel smug because the purchase you made is just so good? That’s how I feel about these soft sole sheepskin boots. They are awesome.
My grandchildren love their lamb skins! It helps them calm down and sleep. Thank you for a wonderful natural product!
Great fit and style.had the higher boot I wore then for at least10 years. They are still good but don’t need the height anymore.
My sheepskin boots keep my feet & ankles warm & cozy in tge cikdest weather. They are soft, easy to put on & take off & my feet have never been warmer.
Thank you for providing this good product internationally with reasonable prices and excellent service
We are happy to buy from you
It is a very good product.
The gift was well received.