Last updated: September 2026
Welcome to Kiwi Sheepskins. These Terms & Conditions ("Terms") apply when you visit our website, purchase products from us or otherwise use our online services.
Our website, kiwisheepskins.com, is owned and operated by Kiwi Sheepskin Limited, trading as Kiwi Sheepskins, a company registered in New Zealand.
Company Number: 9295118
NZBN: 9429052472374
Registered in: New Zealand
By placing an order with us, you agree to these Terms together with the policies referred to below.
Nothing in these Terms is intended to exclude, restrict or modify any rights you have under applicable consumer law that cannot legally be excluded, restricted or modified.
1. About Kiwi Sheepskins
Kiwi Sheepskins is a New Zealand-owned online retailer specialising in genuine sheepskin products and other New Zealand products.
Our products are sold through kiwisheepskins.com and shipped from New Zealand to customers in New Zealand, the United States and other international destinations.
For questions about an order or these Terms, please contact:
Kiwi Sheepskins
Email: support@kiwisheepskins.com
Auckland, New Zealand
2. Using Our Website
You may use our website for personal, non-commercial shopping and informational purposes.
You agree not to:
- Use our website for unlawful or fraudulent purposes
- Attempt to gain unauthorised access to our website or systems
- Interfere with the operation or security of the website
- Introduce malicious software, viruses or harmful code
- Use automated systems to extract substantial amounts of website content without our permission
- Copy or commercially exploit our website content except where permitted by law or with our written permission
We may restrict access to our website where reasonably necessary to protect our customers, systems or business.
3. Product Information
We take reasonable care to ensure product descriptions, photographs, specifications, sizes, colours and prices displayed on our website are accurate.
However, minor differences can occur between the appearance of a product on a screen and the physical product you receive.
Measurements provided on our website are approximate unless expressly stated otherwise.
We may update product information, specifications, availability and pricing from time to time.
Nothing in this section limits your rights where a product does not match its description or otherwise fails to meet requirements imposed by applicable consumer law.
4. Natural Sheepskin Products
Many Kiwi Sheepskins products are made from genuine natural sheepskin.
Sheepskin is a natural material, so variations in colour, shade, wool length, wool density, texture, shape, markings and overall appearance are normal.
No two natural sheepskins are exactly alike.
Product photographs are intended to provide a representative indication of the product you will receive. Natural variations between individual sheepskins are part of the character of genuine sheepskin and are not, by themselves, manufacturing defects.
For products made from multiple sheepskins, including our larger sheepskin rugs, we take considerable care to select and match individual pelts for a consistent overall appearance. Some natural variation between individual pelts may still occur.
5. Prices & Currency
Prices displayed on our website are based on the delivery country or region selected or detected by our website.
Our website automatically displays the applicable regional pricing and currency according to your delivery destination.
For New Zealand customers, prices are displayed in New Zealand dollars (NZD) and include GST where applicable.
For customers outside New Zealand, the applicable regional pricing, shipping charges and treatment of taxes or import costs are explained in our regional Shipping & Delivery information.
Your bank, credit card provider or payment service may charge additional currency conversion, international transaction or other fees. These charges are imposed by the relevant financial institution and are outside our control.
6. Placing an Order
When you place an order through our website, you are making an offer to purchase the products included in your order.
After checkout, you will normally receive an automated order confirmation by email. This confirms that we have received your order but does not necessarily mean that we have accepted it.
We reserve the right to decline or cancel an order before dispatch where reasonably necessary, including where:
- A product is unavailable
- There has been an obvious pricing or product information error
- Payment cannot be authorised
- We reasonably suspect fraudulent or unauthorised activity
- We are unable to deliver the product to the requested destination
- Fulfilling the order would breach applicable law or import restrictions
If we cancel an order after payment has been taken, we will refund the applicable amount to the original payment method.
7. Pricing & Website Errors
We make reasonable efforts to ensure our website prices and product information are accurate.
Occasionally, an obvious pricing, technical or product information error may occur.
If we identify a material error affecting your order before dispatch, we may contact you to explain the error and give you the option of proceeding on the corrected basis or cancelling the affected item or order.
If the order is cancelled, any amount already paid for the cancelled product will be refunded.
Nothing in this section permits us to engage in misleading pricing or limits rights available to consumers under applicable law. New Zealand's Fair Trading Act prohibits misleading pricing and other misleading representations.
8. Payment
Payment must be made using one of the payment methods available at checkout.
We currently use payment services including Shopify Payments and PayPal.
Your payment information is processed by the relevant payment provider in accordance with its terms and privacy practices.
Kiwi Sheepskins does not store your complete credit or debit card number on our own systems.
Orders may be subject to payment verification and fraud-prevention checks.
9. Pre-Orders & Made-to-Order Products
Some Kiwi Sheepskins products may be offered as pre-order or made-to-order products.
Estimated production or availability timeframes are displayed on the relevant product page where applicable. These timeframes are estimates and may occasionally vary.
Pre-orders are charged in full when the order is placed.
Our cancellation and return rules for pre-orders and made-to-order products are explained in our Returns, Exchanges & Warranty Policy.
Certain products that are custom-made, personalised or produced specifically for your order may not be eligible for voluntary cancellation, exchange or return once production has commenced.
This includes certain large sheepskin rugs and sheepskin bed underlays.
Any restriction is subject to rights you may have under applicable consumer law.
10. Shipping & Delivery
Orders are shipped from Auckland, New Zealand.
Shipping charges, free-shipping thresholds, estimated delivery timeframes and other delivery information vary by destination.
Please refer to the Shipping & Delivery page applicable to your country or region for current information.
Delivery timeframes are estimates rather than guaranteed delivery dates unless we expressly agree otherwise.
We will normally provide tracking information once your order has been dispatched where tracking is available.
We remain responsible for meeting any delivery obligations imposed on us by applicable consumer law. In New Zealand, for example, the CGA requires goods to be delivered within a reasonable time where no particular delivery time has been agreed.
11. International Taxes, Duties & Import Charges
Orders shipped internationally may be subject to taxes, duties, Customs charges or other import costs.
How these charges are handled varies by destination.
For some markets, certain import costs may be included in the price displayed on our website. For other destinations, the customer may be responsible for paying applicable taxes, duties or import charges.
Please refer to the Shipping & Delivery information for your destination before ordering.
Customers are also responsible for ensuring that products they order can lawfully be imported into their destination country.
12. Returns, Exchanges & Refunds
Our current return, exchange and refund conditions are set out in our Returns, Exchanges & Warranty Policy.
For eligible voluntary returns, products generally need to be:
- Returned within the applicable return period
- New and unused
- Unworn and unwashed
- In resalable condition
- Returned with relevant packaging and accessories
- Free from stains, odours and animal hair
Certain products may be excluded from voluntary change-of-mind returns, including hygiene-sensitive products and certain custom or made-to-order products.
Please read the applicable Returns Policy before sending a product back to us.
Nothing in our voluntary Returns Policy limits any rights or remedies available to you under applicable consumer law.
13. Faulty Products & Our Quality Guarantee
Kiwi Sheepskins provides a 12-month quality guarantee against manufacturing defects, subject to the conditions set out in our Returns, Exchanges & Warranty Policy.
Our quality guarantee does not replace or limit any statutory consumer rights that may apply.
Normal wear and tear, accidental damage, misuse, incorrect care and natural variation in genuine sheepskin are not manufacturing defects.
Natural compression of sheepskin wool through normal use is also not, by itself, considered a manufacturing defect.
If you believe you have received a faulty product, contact:
Please include your order details and, where possible, photographs showing the issue.
For New Zealand consumers, the Consumer Guarantees Act establishes minimum guarantees relating to matters including acceptable quality, fitness for purpose and matching product descriptions.
14. Promotions, Sales & Discount Codes
From time to time, Kiwi Sheepskins may offer sales, promotional pricing, discount codes, competitions or other special offers.
Unless otherwise stated:
- Promotions apply only during the advertised promotional period
- Discount codes cannot be combined with other offers or discounts
- Discounts cannot be applied retrospectively to completed orders
- Promotional offers may be subject to product or market exclusions
- Offers are subject to any additional conditions clearly stated with the promotion
Where a promotion is limited by time, stock, country or another material condition, we will aim to make that condition clear.
All promotional representations remain subject to applicable consumer law. The Fair Trading Act prohibits misleading representations, including misleading prices, discounts and promotional claims.
15. Gift Cards & Store Credit
Where Kiwi Sheepskins issues a gift card or store credit, any specific expiry date or conditions will be communicated when it is issued.
Store credit is not redeemable for cash except where required by law.
Promotional store credits, competition prizes and goodwill credits may have different conditions from purchased gift cards.
16. Product Care & Use
To help maintain your product, please follow any care instructions supplied with the product or provided on our website.
Some products require particular care because they are made from natural sheepskin, wool, leather or other natural materials.
Damage resulting from misuse, inappropriate cleaning, failure to follow reasonable care instructions or normal wear and tear may not be covered by our voluntary quality guarantee.
This does not affect any statutory rights you may have where a product is faulty or fails to meet an applicable consumer guarantee.
17. Website Content & Intellectual Property
Unless otherwise stated, the content on the Kiwi Sheepskins website — including text, photographs, graphics, logos, product descriptions, designs and other material — is owned by or licensed to Kiwi Sheepskins and is protected by applicable intellectual property laws.
You may view and use our website for personal, non-commercial purposes.
You may not reproduce, distribute, modify, republish or commercially exploit substantial portions of our website content without our permission, except where permitted by law.
18. Reviews, Photos & Customer Content
If you submit a review, testimonial, photograph or other content to Kiwi Sheepskins, you confirm that you have the right to provide that content.
Where you separately give us permission to publish or use customer-submitted content, we may use it for the purposes and through the channels covered by that permission.
We will not knowingly publish content that infringes another person's rights.
Our collection and handling of personal information associated with customer content is governed by our Privacy Policy.
19. Third-Party Services & Links
Our website may contain links to third-party websites or use services provided by third parties, including payment, shipping, review and social-media providers.
We are not responsible for the content or privacy practices of independent third-party websites.
Where you use a third-party service, that service's own terms and privacy policies may also apply.
20. Availability of Our Website
We aim to keep our website available and operating correctly, but we cannot guarantee uninterrupted or error-free access.
We may temporarily suspend or restrict parts of the website for maintenance, security, technical or operational reasons.
We will not be responsible for temporary website unavailability where this is outside our reasonable control, except to the extent liability cannot lawfully be excluded.
21. Limitation of Liability
Nothing in these Terms excludes, restricts or modifies any guarantee, right, remedy or liability that cannot legally be excluded, restricted or modified.
To the maximum extent permitted by applicable law, Kiwi Sheepskins will not be responsible for losses that are not reasonably foreseeable or that do not result directly from our breach of these Terms.
We do not seek to exclude liability where doing so would be unlawful.
This wording is deliberately different from the broad exclusions in your old Terms. New Zealand's unfair-contract regime applies to standard-form consumer contracts, and terms creating a significant imbalance to the customer's detriment can be challenged as unfair.
22. Your Consumer Rights
These Terms and our store policies provide contractual rights in addition to any mandatory rights provided by law.
For New Zealand consumers, your purchases may be protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
Among other things, the Consumer Guarantees Act provides statutory guarantees relating to the quality, description and fitness for purpose of goods sold by businesses.
Nothing in these Terms is intended to mislead you about or remove consumer rights that cannot legally be excluded.
Customers in other countries may have additional mandatory consumer rights under the laws applicable to them.
23. Privacy
Our collection, use and handling of personal information is governed by our Privacy Policy.
The Privacy Policy explains how we handle information relating to matters including:
- Orders
- Payments
- Customer accounts
- Shipping
- Marketing
- Cookies
- Analytics
- Advertising
- Customer privacy rights
Please refer to the Privacy Policy applicable to your region for further information.
24. Events Outside Our Reasonable Control
We will not be responsible for a failure or delay in performing an obligation where that failure or delay results from circumstances genuinely outside our reasonable control.
This may include major transport disruption, natural disasters, severe weather, industrial disruption, government action or significant failures affecting third-party infrastructure.
Where an event affects an order, we will take reasonable steps to minimise disruption and communicate with affected customers where appropriate.
Nothing in this section limits rights that cannot legally be excluded.
25. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, products, policies or legal obligations.
The Terms applying to an order will generally be those in effect when the order is placed, except where a change is required by law.
The Last Updated date at the top of this page shows when these Terms were most recently revised.
26. Governing Law
These Terms are governed by the laws of New Zealand.
However, if you are a consumer located outside New Zealand, this does not deprive you of any mandatory consumer protections that apply to you under the laws of your country or region and which cannot lawfully be excluded by agreement.
Nothing in these Terms requires a consumer to give up a right to bring a claim in a court or forum available to them under applicable mandatory consumer law.
27. If Part of These Terms Is Unenforceable
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the minimum extent necessary where legally possible.
The remaining provisions will continue to apply.
28. Contact Us
If you have questions about these Terms, an order or a Kiwi Sheepskins product, please contact:
Kiwi Sheepskins
Operated by Kiwi Sheepskin Limited
Company Number: 9295118
NZBN: 9429052472374
Auckland, New Zealand
Email: support@kiwisheepskins.com
Sheepskin Guides & Advice
Looking for more information? Explore our guides to choosing, caring for and getting the most from genuine sheepskin products.
How to Care for Genuine Sheepskin
Simple advice for keeping your sheepskin soft, clean and looking its best.
The Complete Sheepskin Boots Buying Guide: Sizing, Styles & Care
Everything you need to know before buying genuine sheepskin boots.
Sheepskin For Babies: The Complete Safety & Buyers Guide
Everything you need to know about genuine sheepskin for babies: natural benefits, safe use, choosing between long and short wool, and how to care for a baby sheepskin rug, pram.
