Shipping & Delivery Information

Kiwi Sheepskins is based in New Zealand and ships genuine sheepskin products to customers around the world.

Your local currency and regional pricing are displayed automatically based on your delivery country, making it easy to see the correct product and shipping prices while you shop.

How Much Does Delivery Cost?

We offer FREE shipping on qualifying orders to many of our major international destinations.

For orders below the free-shipping threshold, a flat shipping charge applies.

Shipping rates for other destinations are calculated according to your location and are shown at checkout.

For customers in New Zealand, prices are displayed in New Zealand Dollars (NZD) and include GST.

How Long Does Delivery Take?

Once your order has been dispatched, typical delivery times are:

Working days are Monday to Friday, excluding public holidays.

Please remember that some of our products are made to order and require production time before they can be dispatched. Where this applies, the estimated production time is shown on the individual product page.

Delivery may occasionally take longer due to Customs processing, remote delivery locations, peak periods or circumstances outside our control.

For this reason, we cannot guarantee delivery by a specific date, particularly during busy periods such as Christmas.

Which Delivery Services Do You Use?

International orders are shipped from New Zealand using tracked international delivery services.

Once your order has been dispatched, we'll email you your tracking information so you can follow its journey.

The final stage of delivery is generally completed by a local postal or courier service in the destination country, such as USPS in the United States or Australia Post in Australia.

For New Zealand orders, we use New Zealand Post.

Which Countries Do You Ship To?

We ship Kiwi Sheepskins products to customers throughout many parts of the world, including:

• United States
• Australia
• New Zealand
• Worldwide

Available delivery destinations are automatically shown during checkout.

If you're unsure whether we can deliver a particular product to your country, please contact us at support@kiwisheepskins.com.

What Currency Will I Pay In?

Our website automatically displays the appropriate local currency and regional pricing for your market.

You don't need to manually select a currency. Your local pricing is displayed automatically while you shop and checkout.

This also ensures that the appropriate shipping rates and regional pricing are applied to your order.

Will I Have to Pay Customs Duties or Taxes?

Import requirements vary depending on your delivery country.

United States

Our US pricing is specifically set up for customers having their orders delivered to the United States.

Applicable US import tariffs are included in our US prices, so there should be no additional tariff charge to pay when your order arrives.

New Zealand

There are no import charges because New Zealand orders are dispatched domestically.

GST is included in our New Zealand prices.

Australia & Other International Destinations

Depending on your country, order value and the products purchased, local authorities may charge GST, Customs duties, taxes or other import fees.

Unless we specifically state that these charges are included in your regional pricing, they are the responsibility of the recipient.

Customs rules and thresholds can change, so we recommend checking with your local Customs or tax authority if you are concerned about potential import charges.

What Happens After My Order Has Shipped?

Once your order has been dispatched, we'll email you your tracking information.

You can use this to follow your parcel as it travels from New Zealand and through the local delivery network in your country.

If you're having an order delivered to a business or workplace, please include the company name as part of the delivery address to help the local delivery service identify the recipient.

What If I'm Not Home When Delivery Is Attempted?

If you're not available when delivery is attempted, the local delivery provider may leave instructions for redelivery or collection.

We recommend monitoring your tracking and arranging collection or redelivery promptly if required.

Unclaimed or refused parcels may eventually be returned to New Zealand. If this happens, additional shipping costs may apply if you would like the order sent again.

If you request a refund for an unclaimed or refused order, our direct shipping costs and other applicable costs may be deducted in accordance with our Returns & Refunds Policy.

What If My Parcel Is Delayed?

International delivery is generally very reliable, but occasional delays can occur.

If your parcel hasn't arrived within a reasonable period after the expected delivery timeframe, or your tracking hasn't updated for an extended period, please contact us at:

support@kiwisheepskins.com

Please include your order number so we can investigate the shipment with the delivery provider.

If a parcel is confirmed lost, we'll work with you and the carrier to arrange an appropriate solution.

Need Help With Delivery?

If you have questions about shipping costs, delivery times, tracking or an existing order, please contact our New Zealand customer service team at:

support@kiwisheepskins.com

For an existing order, please include your order number so we can assist you as quickly as possible.