Last updated: September 2026
At Kiwi Sheepskins, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Kiwi Sheepskins Limited ("Kiwi Sheepskins", "we", "us" or "our") collects, uses, stores and shares personal information when you visit our website, place an order, contact us, subscribe to our marketing or otherwise interact with our business.
Kiwi Sheepskins Limited is a New Zealand company. Our online store is powered by Shopify and we sell and ship products to customers in New Zealand, the United States and other countries around the world.
By using our website, you acknowledge the practices described in this Privacy Policy.
What Personal Information Do We Collect?
The information we collect depends on how you interact with Kiwi Sheepskins.
We may collect information such as:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Order and purchase history
- Products viewed, added to your cart or purchased
- Account information if you create a customer account
- Communications you send to our customer service team
- Reviews, feedback, photos or other content you choose to provide
- IP address and approximate location
- Browser, device and operating system information
- Website activity and interactions
- Marketing preferences
- Information required to process or verify a payment
We may also receive information from service providers that help us operate our website, process payments, deliver orders, provide customer service, analyse website activity or conduct marketing.
How Do We Use Your Personal Information?
We collect and use personal information where reasonably necessary to operate Kiwi Sheepskins and provide our products and services.
This may include using your information to:
- Process and fulfil your orders
- Take and verify payments
- Arrange shipping and delivery
- Provide order confirmations and tracking information
- Communicate with you about an order or enquiry
- Process returns, exchanges, refunds and warranty claims
- Maintain your customer account
- Detect or prevent fraudulent transactions and other security risks
- Improve our website, products and customer experience
- Understand how customers use our website
- Provide customer support
- Send marketing communications where you have subscribed or where otherwise permitted
- Invite customers to provide feedback or product reviews
- Personalise relevant website content or advertising
- Meet our accounting, tax and other legal obligations
We only collect personal information that is reasonably necessary for our business activities or where you have chosen to provide it to us.
Shopify & Our Online Store
Our online store is powered by Shopify.
Shopify provides the ecommerce technology that allows us to display products, manage customer orders and operate our online store.
When you browse our website or place an order, certain personal information may be processed by Shopify on our behalf in order to provide these services.
Shopify also provides customer privacy tools that can be used by merchants to manage privacy notices, cookie preferences and data-sharing choices where required.
Payments & Financial Information
We currently accept payments using Shopify Payments and PayPal, along with any additional payment methods displayed at checkout.
Payment transactions are processed securely by the relevant payment provider.
When you pay by credit or debit card through Shopify Payments, your payment information is processed through Shopify's payment infrastructure and its payment partners.
When you choose PayPal, information required to complete the transaction is processed by PayPal. Shopify confirms that PayPal is integrated into Shopify checkout as a payment option.
Kiwi Sheepskins does not store your full credit or debit card number on our own systems.
Payment providers may collect and process information in accordance with their own privacy policies and legal obligations.
Who Do We Share Personal Information With?
We do not sell customer personal information for money.
We may share personal information with trusted service providers where reasonably necessary to operate our business.
These may include providers that assist us with:
- Ecommerce and website hosting
- Payment processing
- Fraud prevention
- Shipping and delivery
- Customer service
- Email and marketing communications
- Website analytics
- Advertising and marketing
- Customer reviews
- IT, security and data storage
- Accounting, legal and professional services
We provide these organisations only with information reasonably required for them to perform their services.
We may also disclose personal information where required by law, regulation, court order or another lawful request from a government or regulatory authority.
Shipping & Delivery Providers
When you place an order, we provide relevant information to postal services, couriers and logistics providers so that your order can be delivered.
This may include your:
- Name
- Delivery address
- Telephone number
- Email address
- Relevant order or Customs information
For international orders, information may also be provided to Customs authorities or other organisations where required for import, export or delivery purposes.
Email Marketing
If you subscribe to our email list or otherwise consent to receive marketing communications, we may send you information about:
- New products
- Special offers and promotions
- Kiwi Sheepskins news
- Product advice and care information
- Customer stories and other relevant content
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails.
Unsubscribing from marketing does not prevent us from sending transactional communications relating to an order, payment, delivery, return or customer service enquiry.
Reviews & Customer Content
We may invite customers to review products or their experience with Kiwi Sheepskins.
If you voluntarily provide a review, testimonial, photograph or other content, that information may be processed by the relevant review service and, where appropriate, displayed on our website or used by Kiwi Sheepskins in accordance with the permission provided.
If we use a third-party review platform, information necessary to send an invitation or administer a review may be provided to that service.
Cookies & Similar Technologies
Like most ecommerce websites, Kiwi Sheepskins uses cookies and similar technologies.
Cookies are small data files stored on your device that help websites operate and remember information about your visit.
We may use cookies and similar technologies for purposes including:
- Keeping products in your shopping cart
- Remembering website and regional preferences
- Enabling secure checkout
- Maintaining website security
- Understanding website traffic and performance
- Improving website functionality
- Measuring the effectiveness of advertising
- Providing more relevant marketing and advertising
Some cookies are essential for the website to operate, while others may be used for analytics, personalisation or advertising.
Where required, you may be provided with controls allowing you to manage certain cookie and privacy preferences.
You can also control cookies through your browser settings, although disabling essential cookies may affect the operation of parts of our website.
We intentionally don't list individual Shopify cookie names here. Shopify's technology changes over time, and this approach keeps the policy accurate without publishing an outdated technical list.
Analytics & Advertising
We may use analytics and advertising services to understand how customers discover and interact with Kiwi Sheepskins.
These services may collect information about your device, browser, website activity and interactions with our advertising.
This information helps us understand website performance, improve our marketing and show advertising that may be more relevant to customers.
Where required by applicable law, non-essential advertising or analytics technologies may be subject to consent or opt-out controls.
International Processing of Personal Information
Kiwi Sheepskins is based in New Zealand, but some of the service providers we use operate internationally.
As a result, personal information may be processed or stored outside New Zealand, including by ecommerce, payment, technology, marketing and delivery providers.
Where applicable, we take reasonable steps to ensure personal information disclosed overseas is handled appropriately and in accordance with applicable privacy requirements.
This is particularly important for NZ compliance: Information Privacy Principle 12 under the Privacy Act 2020 specifically regulates disclosure of personal information outside New Zealand.
How Long Do We Keep Personal Information?
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or to meet our legal, accounting, tax, fraud-prevention and business record requirements.
Some transaction and accounting information may need to be retained for several years even if you are no longer an active customer.
When personal information is no longer reasonably required, it may be deleted, anonymised or securely disposed of where appropriate.
How Do We Protect Your Information?
We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Our website and checkout use secure technologies provided by Shopify and our payment providers.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Your Privacy Rights
You may contact us to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or misleading.
Under New Zealand's Privacy Act 2020, individuals have rights to request access to and correction of their personal information, and organisations generally need to respond to these requests within 20 working days.
Depending on where you live, additional privacy rights may apply.
To make a privacy request, contact:
We may need to verify your identity before providing, correcting or otherwise acting on personal information.
Privacy Rights for United States Customers
Customers in certain U.S. states may have additional privacy rights under applicable state privacy laws.
Depending on the law that applies, these may include rights to:
- Request information about personal information collected about you
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Opt out of certain uses or disclosures of personal information
- Exercise your privacy rights without unlawful discrimination
For example, California law provides qualifying consumers with rights concerning access, deletion, correction, and opting out of the sale or sharing of personal information.
To submit a privacy request, contact support@kiwisheepskins.com.
We may need to verify your identity before processing a request.
California Privacy Notice
If applicable to Kiwi Sheepskins under California law, California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended.
These can include the right to know what categories of personal information are collected, how that information is used and shared, and certain rights to access, correct, delete or opt out of qualifying sale or sharing of personal information.
Kiwi Sheepskins does not sell customers' personal information for monetary payment.
However, some advertising and analytics activities can potentially be treated as "sharing" under certain U.S. privacy laws even where no money changes hands. For that reason, customers should use any privacy or data-sharing controls displayed on our website where applicable.
This distinction is important. I would not simply publish "we do not sell or share your information" unless you've confirmed that your Google/Meta/Shopify marketing setup does not constitute "sharing" under California law.
Children's Privacy
Our website and products are intended for a general audience and are not directed at children for the purpose of collecting their personal information.
We do not knowingly seek to collect personal information directly from children where parental or guardian consent would be required by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, business practices, technology, service providers or legal obligations.
When we make material updates, we'll revise the Last Updated date at the top of this page.
We recommend reviewing this page periodically if you would like to stay informed about how we handle personal information.
Contact Us About Privacy
If you have questions about this Privacy Policy, would like to access or correct personal information, or have a privacy concern, please contact:
Kiwi Sheepskins Limited
Auckland, New Zealand
Email: support@kiwisheepskins.com
Under New Zealand's Privacy Act, organisations are required to have a privacy officer responsible for overseeing privacy compliance and access/correction processes.
For privacy enquiries, you can contact us at the email address above and your enquiry will be directed to the appropriate person.
