Get full refund protection against shipping delays, loss, damage, and theft.
Loss: Claim the full value of your purchase if your domestic package isn’t delivered within 30 days of fulfillment (60 days for international packages).
Arrival delay: Claim $5 if your domestic package isn’t delivered within 10 days (30 days for international packages).
Damage:Claim up to the full value of your purchase if your package is damaged in transit.
Theft (Porch piracy): Claim the full value of your purchase if your package is stolen within 7 days of the carrier’s “delivered” update.
Worry-Free Delivery also includes carbon offsets for emissions in the recipient’s destination country.
Note:Worry-Free Delivery is a shipping protection service offered by Seel, in partnership with Parcel Panel, andshouldn't be purchased separately..
Shipping Information
All orders are shipped directly from our Auckland warehouse with tracked CourierPost delivery across New Zealand. Every item is carefully packed to ensure it reaches you in perfect condition.
Delivery timeframes vary by destination - please refer to ourShipping Information page for current estimated delivery times.
Once dispatched, you’ll receive an email with your tracking details so you can follow your parcel’s progress.
Returns & Exchanges
We want you to love your Kiwi Sheepskins purchase. If something isn’t quite right, you may return or exchange it within 30 days of delivery, provided the item meets the conditions in the returns policy.
It seems that ordering from New Zealand is just as easy as ordering from Canada, even though I live here. The products are excellent and the delivery is fast.
J
Joan Zachary
Worry-Free Delivery
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Kelly DeMarsh
Seamless delivery
I was pleasantly surprised with how quickly my boots arrived. I could watch every movement along the way. Very professional and no issues.
L
Lori Ercolini
A little disappointed
I placed my order for 2 pairs of slippers on 12/9/25. I also paid for worry fee delivery. I tried contacting them to get the status of my order. When I finally got in contact with them they told me a pair were on back order, but surprisingly enough they shipped when I called them, as if they just order through. At no time was I notified of the shipping delay. I received them after Xmas. Then I needed to return a pair for a different size, which come to find out is not easy. My choices were to keep them and receive a discount on another pair, return them at my cost and pay for shipping on a new pair, or if I asked for a refund there would be a deduction from the return value because of the original cost of shipping. I was disappointed 1st because of the lack of communication on the delay, and secondly the explanation on returns was not ‘easy returns’. For the cost of the slippers I was a little disappointed.
C
Coyotekathy
New Zealand Makes Up for What USPS Lacks
Your shipping arrangements were stellar, but my package took a week-long side trip to the state of Montana before moseying down here to northern New Mexico. Not at at all your fault.
