Get full refund protection against shipping delays, loss, damage, and theft.
Loss: Claim the full value of your purchase if your domestic package isn’t delivered within 30 days of fulfillment (60 days for international packages).
Arrival delay: Claim $5 if your domestic package isn’t delivered within 10 days (30 days for international packages).
Damage:Claim up to the full value of your purchase if your package is damaged in transit.
Theft (Porch piracy): Claim the full value of your purchase if your package is stolen within 7 days of the carrier’s “delivered” update.
Worry-Free Delivery also includes carbon offsets for emissions in the recipient’s destination country.
Note:Worry-Free Delivery is a shipping protection service offered by Seel, in partnership with Parcel Panel, andshouldn't be purchased separately..
Shipping Information
All orders are shipped directly from our Auckland warehouse with tracked CourierPost delivery across New Zealand. Every item is carefully packed to ensure it reaches you in perfect condition.
Delivery timeframes vary by destination - please refer to ourShipping Information page for current estimated delivery times.
Once dispatched, you’ll receive an email with your tracking details so you can follow your parcel’s progress.
Returns & Exchanges
We want you to love your Kiwi Sheepskins purchase. If something isn’t quite right, you may return or exchange it within 30 days of delivery, provided the item meets the conditions in the returns policy.
Really great sheepskin boots I’ve been buying for more the 20 years
I recently ordered yet another pair of my favourite boots
I took a look at the size of my last pair and ordered a size 6.
When they arrived and that was very speedy delivery I was excited to open my parcel and see my new pair. They were size 6 as well as the one that I had previously, unfortunately were at least 1 1/2 sizes itoo big for me so it was not good for me to wear them because that would make me trip over. I have returned them therefore and got a partial refund. Then having looked at previous pairs that I have bought from KSI was amazed to find two different numbers on the same sized boots one said size 7 the other one size 4. So now I do not know what size to order anymore. From my favourite company, I suggest that you put something like European sizes on there, as my size is 38 and they’ve always been fine and now I’m a bit disappointed because I don’t think I’ll be able to order again until I really know what size I’m getting,
I hope that this can be sorted so that I can order a new pair before the Winter comes.
Thank you
I have a photo but cannot post here
E
Ea
Ivory sheep skin large
Wow just beautiful- great quality warm fast deliver thank you
A
Aatos Lehtila
Great product
It seems that ordering from New Zealand is just as easy as ordering from Canada, even though I live here. The products are excellent and the delivery is fast.
J
Joan Zachary
Worry-Free Delivery
K
Kelly DeMarsh
Seamless delivery
I was pleasantly surprised with how quickly my boots arrived. I could watch every movement along the way. Very professional and no issues.