Kiwi Sheepskins is based in New Zealand and ships genuine sheepskin products directly to customers throughout Europe.
Prices are automatically displayed in Euros (EUR) for European customers, with regional pricing and shipping rates applied automatically while you shop.
How Much Does Delivery Cost?
We offer FREE shipping to Europe on orders over €149 EUR.
For orders under €149, a flat €15 shipping charge applies.
| Order Value | European Shipping |
|---|---|
| Over €149 EUR | FREE |
| Under €149 EUR | €15 |
Your applicable shipping rate is automatically calculated based on your order value and shown at checkout.
How Long Does Delivery Take?
Once your order has been dispatched, delivery to Europe typically takes:
5–14 working days
Working days are Monday to Friday, excluding public holidays.
Please remember that some of our products are made to order and require production time before they can be dispatched. Where this applies, the estimated production time is shown on the individual product page.
Delivery may occasionally take longer due to Customs processing, remote delivery locations, peak periods or circumstances outside our control.
For this reason, we cannot guarantee delivery by a specific date, particularly during busy periods such as Christmas.
Which Delivery Services Do You Use?
European orders are shipped from New Zealand using tracked international delivery services.
Once your order has been dispatched, we'll email you your tracking information so you can follow its journey from New Zealand to Europe.
The final stage of delivery is generally completed by a local postal or courier service in your destination country.
Where Do You Deliver in Europe?
We ship Kiwi Sheepskins products to customers throughout many European countries.
Available delivery destinations are automatically shown during checkout.
If you're unsure whether we can deliver a particular product to your country or location, please contact us at support@kiwisheepskins.com.
What Currency Will I Pay In?
Our European website automatically displays prices in Euros (EUR).
European regional pricing and the appropriate shipping rates are automatically applied to your order, so there is no need to select or convert currencies yourself.
Will I Have to Pay VAT, Customs Duties or Other Import Charges?
Yes, additional charges may apply when your order enters your destination country.
Kiwi Sheepskins ships European orders directly from New Zealand, and EU VAT, Customs duties and other local import taxes or charges are not included in our prices or shipping fees.
Any VAT, Customs duty, handling fees or other taxes and charges imposed by your destination country are the responsibility of the customer and must be paid directly to the relevant Customs authority, postal service or courier.
The amount you may be charged varies depending on your country, the value of your order and the products purchased.
We recommend checking the import rules, VAT requirements and Customs charges applicable in your country before placing your order if you are concerned about additional costs.
Kiwi Sheepskins does not reimburse VAT, Customs duties or other import charges imposed on European orders.
Where Is My Order Shipped From?
Your order is shipped directly from New Zealand.
Kiwi Sheepskins is a New Zealand business, and many of our genuine sheepskin products are made in New Zealand using premium New Zealand sheepskins.
Some products are made to order, so please check the individual product page for any production time that applies before dispatch.
What Happens After My Order Has Shipped?
Once your order has been dispatched, we'll email you your tracking information.
You can use this to follow your parcel as it travels from New Zealand and through the local delivery network in your country.
If you're having an order delivered to a business or workplace, please include the company name as part of the delivery address to help the local delivery service identify the recipient.
What If I'm Not Home When Delivery Is Attempted?
If you're not available when delivery is attempted, the local delivery provider may leave instructions for redelivery or collection.
We recommend monitoring your tracking and arranging collection or redelivery promptly if required.
Unclaimed or refused parcels may eventually be returned to New Zealand. If this happens, additional shipping costs may apply if you would like the order sent again.
If you request a refund for an unclaimed or refused order, our direct shipping costs and other applicable costs may be deducted in accordance with our Returns & Refunds Policy.
Refusing a parcel because of VAT, Customs duties or other import charges does not remove responsibility for those charges or any costs associated with returning the parcel.
What If My Parcel Is Delayed?
International delivery is generally very reliable, but occasional delays can occur, particularly while parcels are being processed by local Customs authorities.
If your parcel hasn't arrived within a reasonable period after the expected delivery timeframe, or your tracking hasn't updated for an extended period, please contact us at:
Please include your order number so we can investigate the shipment with the delivery provider.
If a parcel is confirmed lost, we'll work with you and the carrier to arrange an appropriate solution.
Need Help With European Delivery?
If you have questions about shipping costs, delivery times, tracking or an existing order, please contact our New Zealand customer service team at:
For an existing order, please include your order number so we can assist you as quickly as possible.
