Last updated: September 2026
At Kiwi Sheepskins, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Kiwi Sheepskins Limited ("Kiwi Sheepskins", "we", "us" or "our") collects, uses, stores and shares personal information when you visit our website, place an order, contact us, subscribe to our marketing or otherwise interact with our business.
Kiwi Sheepskins Limited is a New Zealand company. Our online store is powered by Shopify, and we sell and ship products directly from New Zealand to customers throughout Europe.
Where the General Data Protection Regulation (GDPR) applies, Kiwi Sheepskins generally acts as the data controller for the personal information we collect about our customers.
What Personal Information Do We Collect?
The information we collect depends on how you interact with Kiwi Sheepskins.
We may collect information such as:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Order and purchase history
- Products viewed, added to your cart or purchased
- Account information if you create a customer account
- Communications you send to our customer service team
- Reviews, feedback, photographs or other content you choose to provide
- IP address and approximate location
- Browser, device and operating system information
- Website activity and interactions
- Marketing and cookie preferences
- Information required to process or verify a payment
We may also receive information from service providers that help us operate our website, process payments, deliver orders, provide customer service, analyse website activity or conduct marketing.
How Do We Use Your Personal Information?
We may use personal information to:
- Process and fulfil your orders
- Take and verify payments
- Arrange shipping and delivery
- Provide order confirmations and tracking information
- Communicate with you about an order or enquiry
- Process returns, exchanges, refunds and warranty claims
- Maintain your customer account
- Detect and prevent fraud or security risks
- Improve our website, products and customer experience
- Understand how customers use our website
- Provide customer support
- Send marketing communications where permitted
- Invite customers to provide feedback or product reviews
- Personalise relevant website content or advertising where permitted
- Meet our accounting, tax and other legal obligations
Our Legal Bases for Processing Your Information
Where GDPR applies, we process your personal information only where we have an appropriate legal basis.
Depending on the circumstances, this may include:
Performance of a contract — where processing is necessary to process your order, take payment, deliver your products or otherwise provide services you have requested.
Legitimate interests — where processing is reasonably necessary to operate, protect or improve our business and those interests are not overridden by your privacy rights.
Examples may include fraud prevention, website security, customer service and improving our products and services.
Consent — where you have given us permission, including for certain marketing, advertising, analytics or cookie activities. You can withdraw your consent at any time.
Legal obligation — where we need to process or retain information to comply with applicable legal, tax, accounting or regulatory requirements.
Shopify specifically advises EEA merchants to include the legal basis for each purpose for which personal data is processed.
Shopify & Our Online Store
Our online store is powered by Shopify.
Shopify provides the ecommerce infrastructure that allows us to display products, operate our website, manage orders and provide our online services.
When you visit our website or place an order, Shopify and its service providers may process personal information in connection with providing these services.
Depending on the Shopify services and features we use, Shopify may act as a processor on our behalf and, for certain services, may process information for its own specified purposes. Shopify explains that its role can differ when Enhanced Services and Shopify Network Intelligence are enabled.
You can learn more about how Shopify handles consumer personal information through Shopify's Consumer Privacy Policy.
Payments & Financial Information
We currently accept payments through Shopify Payments and PayPal, together with any additional payment methods displayed at checkout.
Payment transactions are securely processed by the relevant payment provider.
When you use Shopify Payments, payment information is processed through Shopify's payment infrastructure and its payment partners.
When you choose PayPal, information required to complete your payment is processed by PayPal in accordance with its own privacy practices.
Kiwi Sheepskins does not store your full credit or debit card number on our own systems.
Who Do We Share Personal Information With?
We do not sell customer personal information for monetary payment.
We may share personal information with trusted organisations where reasonably necessary to operate our business, including providers that assist us with:
- Ecommerce and website hosting
- Payment processing
- Fraud prevention and security
- Shipping and delivery
- Customer service
- Email and marketing communications
- Website analytics
- Advertising and marketing
- Customer reviews
- IT and data storage
- Accounting, legal and professional services
We may also disclose information where required by law, regulation, court order or another valid legal request.
Shipping & Delivery Providers
When you place an order, we provide relevant personal information to postal services, couriers and logistics providers so your order can be delivered.
This may include your:
- Name
- Delivery address
- Telephone number
- Email address
- Relevant order and Customs information
Because European orders are shipped from New Zealand, information may also be provided to Customs authorities and other organisations involved in international delivery where necessary.
Email Marketing
If you subscribe to our email list or otherwise consent to receive marketing communications, we may send you information about:
- New products
- Special offers and promotions
- Kiwi Sheepskins news
- Product advice and care information
- Customer stories and other relevant content
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails.
Where our marketing relies on your consent, withdrawing consent will not affect the lawfulness of processing that took place before you withdrew it.
Unsubscribing from marketing does not prevent us from sending transactional communications relating to an order, payment, delivery, return or customer service enquiry.
Reviews & Customer Content
We may invite customers to review products or their experience with Kiwi Sheepskins.
If you voluntarily provide a review, testimonial, photograph or other content, that information may be processed by the relevant review service and, where appropriate, displayed on our website or used by Kiwi Sheepskins in accordance with the permission provided.
Cookies & Similar Technologies
Like most ecommerce websites, Kiwi Sheepskins uses cookies and similar technologies.
We may use these technologies for purposes including:
- Keeping products in your shopping cart
- Remembering website and regional preferences
- Enabling secure checkout
- Maintaining website security
- Understanding website traffic and performance
- Improving website functionality
- Measuring advertising effectiveness
- Providing personalised content or advertising
Some cookies are strictly necessary for our website and checkout to operate.
Other cookies and similar technologies used for analytics, personalisation or advertising are used in accordance with applicable consent requirements.
For customers in the EEA, where consent is required, we will not use non-essential cookies or similar tracking technologies for those purposes unless you have provided the necessary consent.
You can manage or withdraw your consent using the cookie preferences controls available on our website.
Shopify provides regional cookie-consent controls through its Customer Privacy system and says that properly configured automated privacy settings respect customer consent choices.
Analytics & Advertising
We may use analytics and advertising services to understand how customers discover and interact with Kiwi Sheepskins and our advertising.
These services may process information about your device, browser, website activity and interactions with advertisements.
Where GDPR or other applicable European law requires consent, analytics or advertising technologies requiring that consent will only be used after it has been obtained.
You can withdraw your consent through our cookie/privacy preference controls.
International Transfers of Personal Information
Kiwi Sheepskins is based in New Zealand, so personal information provided by European customers may be transferred to and processed in New Zealand.
The European Commission currently recognises New Zealand as providing an adequate level of data protection. This allows personal information to flow from the EEA to New Zealand without additional safeguards being required solely because of that international transfer.
Some of our service providers, including ecommerce, payment, technology, marketing and delivery providers, may process information in other countries.
Where personal information is transferred to a country that does not benefit from an applicable adequacy decision, appropriate safeguards will be used where required by law.
How Long Do We Keep Personal Information?
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods may vary depending on the type of information and why it was collected.
We may also retain information where necessary to meet:
- Legal and regulatory requirements
- Tax and accounting obligations
- Fraud prevention and security requirements
- Contractual obligations
- The establishment, exercise or defence of legal claims
When personal information is no longer required, it may be securely deleted or anonymised where appropriate.
How Do We Protect Your Information?
We take reasonable administrative, organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Our website and checkout use secure technologies provided by Shopify and our payment providers.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Your GDPR Privacy Rights
If GDPR applies to the processing of your personal information, you may have a number of rights.
Depending on the circumstances, these can include the right to:
- Access personal information we hold about you
- Correct inaccurate or incomplete personal information
- Request deletion of your personal information
- Restrict processing in certain circumstances
- Object to processing in certain circumstances
- Request data portability where applicable
- Withdraw consent at any time where processing relies on consent
- Object to direct marketing
- Lodge a complaint with the appropriate data protection authority
These rights are not absolute and may be subject to exceptions under applicable law.
To exercise your privacy rights, contact:
Please provide enough information for us to understand your request. We may need to verify your identity before completing it.
Withdrawing Consent & Cookie Preferences
Where we rely on consent, you may withdraw that consent at any time.
For marketing emails, you can use the unsubscribe link contained in the email.
For cookies and similar technologies, you can use the cookie preferences controls available on our website.
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Shopify Privacy Choices
Shopify may process certain personal information when you interact with our store.
Where applicable, you can learn more about Shopify's processing and exercise available privacy choices through the:
This is particularly important if Shopify Network Intelligence is enabled. Shopify currently requires EEA-facing merchants using Network Intelligence to link customers to Shopify's privacy portal and obtain consent for certain Enhanced Services.
Your Right to Complain
If you have concerns about how Kiwi Sheepskins handles your personal information, please contact us first so we have an opportunity to investigate and respond.
You may also have the right to lodge a complaint with the data protection supervisory authority in the European country where you live, work or believe an infringement has occurred.
Exercising this right does not prevent you from contacting us first to try to resolve your concern.
Children's Privacy
Our website and products are intended for a general audience and are not directed at children for the purpose of collecting their personal information.
We do not knowingly seek to collect personal information directly from children where parental or guardian consent would be required under applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, business practices, technology, service providers or legal obligations.
When material updates are made, we'll revise the Last Updated date at the top of this page.
We recommend reviewing this page periodically if you would like to stay informed about how we handle personal information.
Contact Us About Privacy
If you have questions about this Privacy Policy, would like to exercise a privacy right or have a concern about how your information has been handled, please contact:
Kiwi Sheepskins Limited
Auckland, New Zealand
Email: support@kiwisheepskins.com
We may need to verify your identity before providing access to or changing personal information.
Sheepskin Guides & Advice
Looking for more information? Explore our guides to choosing, caring for and getting the most from genuine sheepskin products.
How to Care for Genuine Sheepskin
Simple advice for keeping your sheepskin soft, clean and looking its best.
The Complete Sheepskin Boots Buying Guide: Sizing, Styles & Care
Everything you need to know before buying genuine sheepskin boots.
Sheepskin For Babies: The Complete Safety & Buyers Guide
Everything you need to know about genuine sheepskin for babies: natural benefits, safe use, choosing between long and short wool, and how to care for a baby sheepskin rug, pram.
