Kiwi Sheepskins is based in New Zealand and ships genuine sheepskin products directly to customers throughout Canada.
Prices are automatically displayed in Canadian Dollars (CAD) for Canadian customers, with regional pricing and shipping rates applied automatically while you shop.
How Much Does Delivery Cost?
We offer FREE shipping to Canada on orders over $149 CAD.
For orders under $149, a flat $20 CAD shipping charge applies.
| Order Value | Canada Shipping |
|---|---|
| Over $149 CAD | FREE |
| Under $149 CAD | $20 |
Your applicable shipping rate is automatically calculated based on your order value and shown at checkout.
How Long Does Delivery Take?
Once your order has been dispatched, delivery to Canada typically takes:
5–16 working days
Working days are Monday to Friday, excluding public holidays.
Please remember that some of our products are made to order and require production time before they can be dispatched. Where this applies, the estimated production time is shown on the individual product page.
Delivery may occasionally take longer due to Customs processing, remote delivery locations, peak periods or circumstances outside our control.
For this reason, we cannot guarantee delivery by a specific date, particularly during busy periods such as Christmas.
Which Delivery Services Do You Use?
Canadian orders are shipped from New Zealand using tracked international delivery services.
Once your order has been dispatched, we'll email you your tracking information so you can follow its journey from New Zealand to Canada.
The final stage of delivery is generally completed by Canada Post or another local courier service.
Where Do You Deliver in Canada?
We ship Kiwi Sheepskins products to customers throughout Canada.
Available delivery options are automatically shown during checkout.
If you're unsure whether we can deliver a particular product to your location, please contact us at support@kiwisheepskins.com.
What Currency Will I Pay In?
Our Canadian website automatically displays prices in Canadian Dollars (CAD).
Canadian regional pricing and the appropriate shipping rates are automatically applied to your order, so there is no need to select or convert currencies yourself.
Will I Have to Pay GST/HST, Customs Duties or Other Import Charges?
Yes, additional charges may apply when your order enters Canada.
Kiwi Sheepskins ships Canadian orders directly from New Zealand, and Canadian GST/HST, provincial taxes, Customs duties and other local import charges are not included in our prices or shipping fees.
Any GST/HST, provincial sales tax, Customs duty, handling or brokerage fees, or other taxes and charges imposed when your order enters Canada are the responsibility of the customer and must be paid directly to the relevant authority, postal service or courier.
The amount you may be charged can vary depending on your province, the value of your order and the products purchased.
We recommend checking the applicable Canadian import and tax requirements before placing your order if you're concerned about additional costs.
Kiwi Sheepskins does not reimburse Canadian taxes, Customs duties, brokerage fees or other import charges.
Where Is My Order Shipped From?
Your order is shipped directly from New Zealand.
Kiwi Sheepskins is a New Zealand business, and many of our genuine sheepskin products are made in New Zealand using premium New Zealand sheepskins.
Some products are made to order, so please check the individual product page for any production time that applies before dispatch.
What Happens After My Order Has Shipped?
Once your order has been dispatched, we'll email you your tracking information.
You can use this to follow your parcel as it travels from New Zealand and through the Canadian delivery network.
If you're having an order delivered to a business or workplace, please include the company name as part of the delivery address to help the local delivery service identify the recipient.
What If I'm Not Home When Delivery Is Attempted?
If you're not available when delivery is attempted, the local delivery provider may leave instructions for redelivery or collection.
We recommend monitoring your tracking and arranging collection or redelivery promptly if required.
Unclaimed or refused parcels may eventually be returned to New Zealand. If this happens, additional shipping costs may apply if you would like the order sent again.
If you request a refund for an unclaimed or refused order, our direct shipping costs and other applicable costs may be deducted in accordance with our Returns & Refunds Policy.
Refusing a parcel because of taxes, Customs duties or other import charges does not remove responsibility for those charges or any costs associated with returning the parcel.
What If My Parcel Is Delayed?
International delivery is generally very reliable, but occasional delays can occur, particularly while parcels are being processed by Canadian Customs.
If your parcel hasn't arrived within a reasonable period after the expected delivery timeframe, or your tracking hasn't updated for an extended period, please contact us at:
Please include your order number so we can investigate the shipment with the delivery provider.
If a parcel is confirmed lost, we'll work with you and the carrier to arrange an appropriate solution.
Need Help With Canadian Delivery?
If you have questions about shipping costs, delivery times, tracking or an existing order, please contact our New Zealand customer service team at:
For an existing order, please include your order number so we can assist you as quickly as possible.
