Last updated: September 2026
At Kiwi Sheepskins, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Kiwi Sheepskins Limited ("Kiwi Sheepskins", "we", "us" or "our") collects, uses, stores and shares personal information when you visit our website, place an order, contact us, subscribe to our marketing or otherwise interact with our business.
Kiwi Sheepskins Limited is a New Zealand company. Our online store is powered by Shopify, and we sell and ship products directly from New Zealand to customers throughout Canada.
By using our website, you acknowledge the practices described in this Privacy Policy.
What Personal Information Do We Collect?
The information we collect depends on how you interact with Kiwi Sheepskins.
We may collect information such as:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Order and purchase history
- Products viewed, added to your cart or purchased
- Account information if you create a customer account
- Communications you send to our customer service team
- Reviews, feedback, photos or other content you choose to provide
- IP address and approximate location
- Browser, device and operating system information
- Website activity and interactions
- Marketing preferences
- Information required to process or verify a payment
We may also receive information from service providers that help us operate our website, process payments, deliver orders, provide customer service, analyse website activity or conduct marketing.
How Do We Use Your Personal Information?
We collect and use personal information where reasonably necessary to operate Kiwi Sheepskins and provide our products and services.
This may include using your information to:
- Process and fulfil your orders
- Take and verify payments
- Arrange shipping and delivery
- Provide order confirmations and tracking information
- Communicate with you about an order or enquiry
- Process returns, exchanges, refunds and warranty claims
- Maintain your customer account
- Detect or prevent fraudulent transactions and security risks
- Improve our website, products and customer experience
- Understand how customers use our website
- Provide customer support
- Send marketing communications where you have consented or where otherwise permitted
- Invite customers to provide feedback or product reviews
- Personalise relevant website content or advertising
- Meet our accounting, tax and other legal obligations
Canadian privacy guidance emphasises that organisations should identify why information is being collected and limit collection to information necessary for those purposes.
Consent & Your Personal Information
Where required by applicable Canadian privacy law, we obtain consent for the collection, use or disclosure of personal information.
The type of consent required may depend on the nature and sensitivity of the information and how it will be used.
Where information is not necessary to provide a product or service, we aim to provide an appropriate choice regarding its collection or use.
You may withdraw your consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.
Withdrawing consent may affect our ability to provide certain optional services or communications.
Meaningful consent is a core principle under Canada's PIPEDA framework: customers should be able to understand the nature, purpose and consequences of what they are consenting to.
Shopify & Our Online Store
Our online store is powered by Shopify.
Shopify provides the ecommerce technology that allows us to display products, manage customer orders and operate our online store.
When you browse our website or place an order, certain personal information may be processed by Shopify and its service providers in order to provide these services.
Shopify provides merchants with privacy tools including privacy policies, cookie controls and data-sharing preference features.
Payments & Financial Information
We currently accept payments through Shopify Payments and PayPal, along with any additional payment methods displayed at checkout.
Payment transactions are processed securely by the relevant payment provider.
When you pay using Shopify Payments, your payment information is processed through Shopify's payment infrastructure and its payment partners.
When you choose PayPal, information required to complete the transaction is processed by PayPal in accordance with its own privacy practices.
Kiwi Sheepskins does not store your full credit or debit card number on our own systems.
Who Do We Share Personal Information With?
We do not sell customer personal information for money.
We may share personal information with trusted service providers where reasonably necessary to operate our business.
These may include providers that assist us with:
- Ecommerce and website hosting
- Payment processing
- Fraud prevention and security
- Shipping and delivery
- Customer service
- Email and marketing communications
- Website analytics
- Advertising and marketing
- Customer reviews
- IT and data storage
- Accounting, legal and professional services
We provide these organisations only with information reasonably required for them to perform their services.
We may also disclose personal information where required by applicable law, regulation, court order or another lawful request.
Shipping & Delivery Providers
When you place an order, we provide relevant information to postal services, couriers and logistics providers so your order can be delivered.
This may include your:
- Name
- Delivery address
- Telephone number
- Email address
- Relevant order or Customs information
Because Canadian orders are shipped directly from New Zealand, information may also be provided to Customs authorities and organisations involved in international delivery where required.
Email Marketing
If you subscribe to our email list or otherwise consent to receive marketing communications, we may send you information about:
- New products
- Special offers and promotions
- Kiwi Sheepskins news
- Product advice and care information
- Customer stories and other relevant content
You can unsubscribe at any time using the unsubscribe link included in our marketing emails.
Unsubscribing from marketing does not prevent us from sending transactional communications relating to an order, payment, delivery, return or customer service enquiry.
Reviews & Customer Content
We may invite customers to review products or their experience with Kiwi Sheepskins.
If you voluntarily provide a review, testimonial, photograph or other content, that information may be processed by the relevant review service and, where appropriate, displayed on our website or used by Kiwi Sheepskins in accordance with the permission provided.
If we use a third-party review platform, information necessary to send an invitation or administer a review may be provided to that service.
Cookies & Similar Technologies
Like most ecommerce websites, Kiwi Sheepskins uses cookies and similar technologies.
We may use these technologies for purposes including:
- Keeping products in your shopping cart
- Remembering website and regional preferences
- Enabling secure checkout
- Maintaining website security
- Understanding website traffic and performance
- Improving website functionality
- Measuring advertising effectiveness
- Providing more relevant marketing and advertising
Some cookies are essential for the website to operate, while others may be used for analytics, personalisation or advertising.
Where required by applicable law, you may be provided with controls allowing you to manage certain cookie and privacy preferences.
You can also manage cookies through your browser settings, although disabling essential cookies may affect how parts of our website function.
Canadian privacy guidance specifically recommends that websites explain their use of cookies and other non-visible tracking technologies in understandable terms.
Analytics & Advertising
We may use analytics and advertising services to understand how customers discover and interact with Kiwi Sheepskins.
These services may process information about your device, browser, website activity and interactions with advertising.
This helps us improve our website and marketing and, where applicable, provide advertising that may be more relevant to customers.
Where required by applicable privacy law, consent or privacy controls may be provided for certain analytics or advertising activities.
International Processing of Personal Information
Kiwi Sheepskins is based in New Zealand, and some of the service providers we use operate internationally.
As a result, Canadian customer information may be processed or stored in New Zealand, the United States or other countries where our service providers operate.
Information processed in another country may be subject to the laws applicable in that jurisdiction.
We use service providers that assist us with ecommerce, payments, technology, marketing, customer service and international delivery, and take reasonable steps to ensure personal information is handled appropriately.
How Long Do We Keep Personal Information?
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or to meet applicable legal, accounting, tax, fraud-prevention and business record requirements.
Some transaction and accounting information may need to be retained for several years after an order has been completed.
When personal information is no longer reasonably required, it may be securely deleted, anonymised or otherwise disposed of where appropriate.
Limiting retention is one of the fair information principles underlying PIPEDA.
How Do We Protect Your Information?
We take reasonable administrative, organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Our website and checkout use secure technologies provided by Shopify and our payment providers.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Your Canadian Privacy Rights
Depending on where you live and the Canadian privacy laws applicable to your information, you may have rights relating to personal information we hold about you.
These can include rights to:
- Request access to personal information we hold about you
- Ask how your personal information has been used
- Ask to whom certain personal information has been disclosed
- Request correction of inaccurate or incomplete personal information
- Withdraw consent to certain uses of your information, subject to applicable limitations
- Raise a concern about how your personal information has been handled
Under PIPEDA, individuals generally have a right to access personal information held about them and challenge its accuracy and completeness.
To make a privacy request, contact:
Please provide enough information for us to identify you and understand your request. We may need to verify your identity before providing access to or making changes to personal information.
Privacy Rights May Vary by Province
Canadian privacy requirements can vary depending on your province and the circumstances in which your information is being processed.
In particular, Alberta, British Columbia and Quebec have private-sector privacy legislation that may apply instead of PIPEDA in certain circumstances.
Where applicable provincial privacy law provides additional rights or requirements, we'll handle personal information in accordance with those requirements.
Your Right to Raise a Privacy Concern
If you have concerns about how Kiwi Sheepskins has handled your personal information, please contact us first so we have an opportunity to investigate and respond.
You can contact:
Depending on the privacy law applicable to your circumstances, you may also have the right to make a complaint to the appropriate Canadian privacy regulator.
For matters governed by PIPEDA, complaints can be made to the Office of the Privacy Commissioner of Canada.
Children's Privacy
Our website and products are intended for a general audience and are not directed at children for the purpose of collecting their personal information.
We do not knowingly seek to collect personal information directly from children where parental or guardian consent would be required under applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, business practices, technology, service providers or legal obligations.
When material updates are made, we'll revise the Last Updated date at the top of this page.
We recommend reviewing this page periodically if you would like to stay informed about how we handle personal information.
Contact Us About Privacy
If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a privacy concern, please contact:
Kiwi Sheepskins Limited
Auckland, New Zealand
Email: support@kiwisheepskins.com
Your enquiry will be directed to the person responsible for privacy matters at Kiwi Sheepskins.
Canadian privacy guidance specifically recommends making the contact information for the person accountable for privacy readily available.
Sheepskin Guides & Advice
Looking for more information? Explore our guides to choosing, caring for and getting the most from genuine sheepskin products.
How to Care for Genuine Sheepskin
Simple advice for keeping your sheepskin soft, clean and looking its best.
The Complete Sheepskin Boots Buying Guide: Sizing, Styles & Care
Everything you need to know before buying genuine sheepskin boots.
Sheepskin For Babies: The Complete Safety & Buyers Guide
Everything you need to know about genuine sheepskin for babies: natural benefits, safe use, choosing between long and short wool, and how to care for a baby sheepskin rug, pram.
