Contact Kiwi Sheepskins

We're here to help with questions about our products, sizing, orders, delivery, returns and anything else you may need.

For quick answers to many of our most frequently asked questions, visit our Information Center, where you'll find helpful information about ordering, shipping, product care, sizing and more.

Email Us

Email is the best way to contact our team, and we aim to respond promptly to all enquiries.

For product questions, order enquiries, returns, sizing help or general support, please email:

support@kiwisheepskins.com

You can also get in touch using our online Contact Form.

When contacting us about an existing order, please include your order number where possible so we can assist you more quickly.

Footwear Sizing Help

If you have a question about footwear sizing, you'll find detailed sizing information on each footwear product page.

Our size guides include international size conversions, along with useful measurements such as sole length and, where applicable, boot height and calf measurements.

Because fit preferences can vary from person to person, we recommend checking these measurements against footwear you already own before ordering.

Returns & Exchanges

If you need to return or exchange an item, please review our Returns Policy for instructions and important information before sending your item back.

If you still need assistance, email support@kiwisheepskins.com with your order number and we'll be happy to help.

We're Based in New Zealand

Kiwi Sheepskins is a New Zealand family-owned business, helping customers around the world enjoy genuine New Zealand sheepskin products since 2002.

Whether you have a question before ordering or need help after your purchase, our team is only an email away.