Last updated: September 2026
Welcome to Kiwi Sheepskins. These Terms & Conditions ("Terms") apply when you visit our website, purchase products from us or otherwise use our online services.
Our website, kiwisheepskins.com, is owned and operated by Kiwi Sheepskin Limited, trading as Kiwi Sheepskins, a company registered in New Zealand.
Company Number: 9295118
NZBN: 9429052472374
Registered in: New Zealand
These Terms apply to customers purchasing through the UK version of our website.
By placing an order with us, you agree to these Terms together with the policies referred to below.
Nothing in these Terms affects your statutory rights under UK consumer law.
1. About Kiwi Sheepskins
Kiwi Sheepskins is a New Zealand-owned online retailer specialising in genuine sheepskin products and other New Zealand products.
Products ordered through our UK website are sold by Kiwi Sheepskin Limited and shipped from New Zealand directly to customers in the United Kingdom.
For questions about an order or these Terms, please contact:
Kiwi Sheepskins
Email: support@kiwisheepskins.com
Auckland, New Zealand
2. Using Our Website
You may use our website for personal, non-commercial shopping and informational purposes.
You agree not to:
- Use our website for unlawful or fraudulent purposes
- Attempt to gain unauthorised access to our website or systems
- Interfere with the operation or security of the website
- Introduce malicious software, viruses or harmful code
- Use automated systems to extract substantial amounts of website content without our permission
- Copy or commercially exploit our website content except where permitted by law or with our written permission
We may restrict access to our website where reasonably necessary to protect our customers, systems or business.
3. Product Information
We take reasonable care to ensure product descriptions, photographs, specifications, sizes, colours and prices displayed on our website are accurate.
However, minor differences can occur between the appearance of a product on a screen and the physical product you receive.
Measurements provided on our website are approximate unless expressly stated otherwise.
Nothing in this section affects your statutory rights where goods are faulty, not as described, not of satisfactory quality or not fit for purpose.
Under UK consumer law, goods supplied to consumers must be as described, of satisfactory quality and fit for purpose. These statutory rights cannot simply be excluded by a seller's terms.
4. Natural Sheepskin Products
Many Kiwi Sheepskins products are made from genuine natural sheepskin.
Sheepskin is a natural material, so variations in colour, shade, wool length, wool density, texture, shape, markings and overall appearance are normal.
No two natural sheepskins are exactly alike.
Product photographs are intended to provide a representative indication of the product you will receive. Natural variations between individual sheepskins are part of the character of genuine sheepskin and are not, by themselves, manufacturing defects.
For products made from multiple sheepskins, including our larger sheepskin rugs, we take considerable care to select and match individual pelts for a consistent overall appearance. Some natural variation between individual pelts may still occur.
This does not affect your statutory rights if a product is faulty or does not conform to the contract.
5. Prices & Currency
Prices displayed to UK customers are shown in British pounds (GBP).
Our website automatically displays regional pricing based on your delivery destination.
Applicable UK import VAT and Customs charges are included in our UK pricing as explained in our UK Shipping & Delivery Policy, so customers should not normally be required to pay additional import VAT or Customs duty on delivery.
Your bank, credit card provider or payment service may charge its own international transaction, currency conversion or other fees. These are imposed by the relevant financial institution and are outside our control.
6. Placing an Order
When you place an order through our website, you are making an offer to purchase the products included in your order.
After checkout, you will normally receive an automated order confirmation by email. This confirms that we have received your order but does not necessarily mean that we have accepted it.
We may decline or cancel an order before dispatch where there is a reasonable and lawful reason to do so, including where:
- A product is unavailable
- There has been an obvious pricing or product information error
- Payment cannot be authorised
- We reasonably suspect fraudulent or unauthorised activity
- We are unable to deliver the product to the requested destination
- Fulfilling the order would breach applicable law or import restrictions
If we cancel an order after payment has been taken, we will refund the applicable amount to your original payment method.
7. Pricing & Website Errors
We make reasonable efforts to ensure our website prices and product information are accurate.
Occasionally, an obvious pricing, technical or product information error may occur.
If we identify a material error affecting your order before dispatch, we will contact you and, where appropriate, give you the option of proceeding on the corrected basis or cancelling the affected item or order.
If an order is cancelled, any amount already paid for the cancelled product will be refunded.
Nothing in this section limits your statutory rights or permits us to engage in misleading pricing or other unfair commercial practices.
8. Payment
Payment must be made using one of the payment methods available at checkout.
We currently use payment services including Shopify Payments and PayPal.
Your payment information is processed by the relevant payment provider in accordance with its terms and privacy practices.
Kiwi Sheepskins does not store your complete credit or debit card number on our own systems.
Orders may be subject to payment verification and fraud-prevention checks.
9. Pre-Orders, Made-to-Order & Custom Products
Some Kiwi Sheepskins products are offered as pre-order, made-to-order or custom products.
Estimated production or availability timeframes are displayed on the relevant product page where applicable. These timeframes are estimates and may occasionally vary.
Pre-orders are charged in full when the order is placed.
Our voluntary cancellation and return rules for these products are explained in our UK Returns, Exchanges & Warranty Policy.
Custom and Personalised Products
UK statutory cancellation rights may not apply to goods that are made to the consumer's specifications or clearly personalised, subject to applicable law.
Where a product qualifies for this exception, we will make this clear where appropriate.
Importantly, a product is not necessarily exempt from UK cancellation rights simply because it is assembled, produced or made after an order is placed. Whether the exception applies depends on the nature and degree of customisation. UK government guidance specifically distinguishes genuinely personalised/bespoke products from standard products merely assembled after an order.
Nothing in this section affects your rights if a product is faulty, not as described or otherwise fails to meet statutory requirements.
10. Shipping & Delivery
Orders are shipped from Auckland, New Zealand.
Please refer to our UK Shipping & Delivery Policy for current:
- Shipping charges
- Free-shipping thresholds
- Estimated delivery timeframes
- Tracking information
- UK import VAT and Customs information
Delivery timeframes shown on our website are estimates unless a particular delivery date has expressly been agreed.
UK distance-selling rules generally require goods to be delivered without undue delay and within 30 days unless another delivery period has been agreed.
11. UK Import VAT & Customs Charges
Our UK prices are structured to include applicable UK import VAT and Customs charges as explained in our UK Shipping & Delivery Policy.
Customers should therefore not normally be required to pay additional import VAT or Customs duty when their order arrives in the United Kingdom.
If you are unexpectedly asked to pay an import charge relating to an order where our UK policy states that the applicable charge is included, please contact us before making payment where practical so we can investigate.
12. Your UK Right to Cancel an Online Order
In addition to our voluntary Returns Policy, UK consumers generally have a statutory right to cancel most online purchases without giving a reason.
For eligible goods, you normally have 14 days from the day after you receive your goods to tell us that you wish to cancel.
After notifying us, you normally have a further 14 days to return the goods.
To exercise your cancellation right, contact:
and clearly tell us that you wish to cancel the contract.
You do not need to provide a reason.
Certain products are excluded from the statutory cancellation right, including certain genuinely personalised or custom-made goods and other categories specified by law.
UK government guidance confirms these statutory distance-selling cancellation periods.
13. Returns Following Statutory Cancellation
If you exercise a statutory cancellation right, you are responsible for returning the goods to us unless applicable law or our policy requires otherwise.
Unless we have agreed otherwise, the direct cost of returning unwanted goods is your responsibility, provided we have informed you of this obligation as required by law.
You may examine and handle goods as you reasonably would in a shop. If goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, we may be entitled to make an appropriate deduction from the refund for diminished value.
For an eligible statutory cancellation, we will refund the amount required by UK law, including the price paid for the goods and the cost of our least expensive standard delivery option where applicable.
If you chose a more expensive delivery method, we are not required to refund the additional amount above the standard delivery cost.
Refunds will be made within the applicable statutory timeframe, normally no later than 14 days after we receive the returned goods or evidence that they have been sent back, as applicable.
These rules reflect the UK's statutory requirements for distance-selling returns.
14. Our Voluntary Returns & Exchanges Policy
Kiwi Sheepskins also provides a 30-day voluntary Returns & Exchanges Policy, which may give you additional options beyond your statutory cancellation rights.
Eligible products generally need to be:
- New and unused
- Unworn and unwashed
- In resalable condition
- Returned with relevant packaging and accessories
- Free from stains, odours and animal hair
Different conditions may apply to hygiene-sensitive, sale, custom or personalised products.
Our voluntary Returns Policy does not replace, restrict or reduce your statutory UK consumer rights.
Please refer to our UK Returns, Exchanges & Warranty Policy for full details before returning a product.
15. Faulty Products & Our Quality Guarantee
Kiwi Sheepskins provides a 12-month product warranty against manufacturing defects, subject to the conditions set out in our UK Returns, Exchanges & Warranty Policy.
This warranty is in addition to, and does not replace, your statutory UK consumer rights.
Under the Consumer Rights Act 2015, goods supplied to consumers must meet statutory standards including being of satisfactory quality, fit for purpose and as described.
Normal wear and tear, accidental damage, misuse, incorrect care and natural variations inherent in genuine sheepskin are not, by themselves, manufacturing defects.
Natural compression of sheepskin wool through normal use is also not, by itself, considered a manufacturing defect.
If you believe you have received a faulty product, contact:
Please include your order details and, where possible, photographs showing the issue.
16. Promotions, Sales & Discount Codes
From time to time, Kiwi Sheepskins may offer sales, promotional pricing, discount codes, competitions or other special offers.
Unless otherwise stated:
- Promotions apply only during the advertised promotional period
- Discount codes cannot be combined with other offers or discounts
- Discounts cannot be applied retrospectively to completed orders
- Promotional offers may be subject to product or market exclusions
- Offers are subject to any additional conditions clearly stated with the promotion
Where a promotion is limited by time, stock, country or another material condition, we will make that condition clear.
Nothing in a promotion or sale limits your statutory rights.
17. Gift Cards & Store Credit
Where Kiwi Sheepskins issues a gift card or store credit, any applicable expiry date or conditions will be communicated when it is issued.
Store credit is not redeemable for cash except where required by law.
Promotional store credits, competition prizes and goodwill credits may have different conditions from purchased gift cards.
Nothing in these conditions affects rights that cannot lawfully be excluded.
18. Product Care & Use
To help maintain your product, please follow any care instructions supplied with the product or provided on our website.
Some products require particular care because they are made from natural sheepskin, wool, leather or other natural materials.
Damage caused by misuse, inappropriate cleaning, failure to follow reasonable care instructions or normal wear and tear may not be covered by our voluntary 12-month warranty.
This does not affect your statutory rights where goods fail to meet the requirements of UK consumer law.
19. Website Content & Intellectual Property
Unless otherwise stated, content on the Kiwi Sheepskins website — including text, photographs, graphics, logos, product descriptions, designs and other material — is owned by or licensed to Kiwi Sheepskins and is protected by applicable intellectual property laws.
You may view and use our website for personal, non-commercial purposes.
You may not reproduce, distribute, modify, republish or commercially exploit substantial portions of our website content without our permission, except where permitted by law.
20. Reviews, Photos & Customer Content
If you submit a review, testimonial, photograph or other content to Kiwi Sheepskins, you confirm that you have the right to provide that content.
Where you separately give us permission to publish or use customer-submitted content, we may use it for the purposes and through the channels covered by that permission.
Our collection and handling of personal information associated with customer content is governed by our UK Privacy Policy.
21. Third-Party Services & Links
Our website may contain links to third-party websites or use services provided by third parties, including payment, shipping, review and social-media providers.
We are not responsible for the content or privacy practices of independent third-party websites.
Where you use a third-party service, that service's own terms and privacy policies may also apply.
22. Availability of Our Website
We aim to keep our website available and operating correctly, but cannot guarantee uninterrupted or error-free access.
We may temporarily suspend or restrict parts of the website for maintenance, security, technical or operational reasons.
Nothing in this section excludes or restricts liability where it would be unlawful to do so.
23. Limitation of Liability
Nothing in these Terms excludes or restricts liability where it would be unlawful to do so.
In particular, nothing in these Terms excludes or restricts your statutory rights relating to faulty goods, goods that are not as described or other rights that cannot lawfully be excluded.
To the maximum extent permitted by applicable law, we are not responsible for losses that are not reasonably foreseeable as a result of our breach of these Terms.
If you use products primarily for commercial or business purposes, different legal rules may apply.
The UK government expressly warns businesses that consumer terms cannot exclude responsibility for matters including death or injury, faulty goods or goods that are not as described, and unfair terms are unenforceable.
24. Your UK Consumer Rights
These Terms and our voluntary store policies are in addition to your statutory rights under UK consumer law.
Depending on the circumstances, relevant legislation includes the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Among other protections:
- Goods must be of satisfactory quality
- Goods must be fit for purpose
- Goods must match their description
- Consumers generally have statutory remedies where goods fail to conform
- Eligible online purchases generally carry statutory cancellation rights
These statutory protections cannot simply be removed by our Terms.
Nothing in these Terms or any Kiwi Sheepskins policy is intended to mislead you about, exclude or reduce a statutory consumer right that cannot lawfully be excluded.
25. Privacy
Our collection, use and handling of personal information is governed by our UK Privacy Policy.
This explains how we handle information relating to matters including:
- Orders
- Payments
- Customer accounts
- Shipping
- Marketing
- Cookies
- Analytics and advertising
- Your UK privacy rights
Please refer to our UK Privacy Policy for further information.
26. Events Outside Our Reasonable Control
We will not be responsible for a failure or delay in performing an obligation where that failure or delay results from circumstances genuinely outside our reasonable control.
This may include major transport disruption, natural disasters, severe weather, industrial disruption, government action or significant failures affecting third-party infrastructure.
Where an event affects an order, we will take reasonable steps to minimise disruption and communicate with affected customers where appropriate.
Nothing in this section limits statutory rights or remedies that cannot lawfully be excluded.
27. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, products, policies or legal obligations.
The Terms applying to an order will generally be those in effect when the order is placed, except where a change is required by law.
The Last Updated date at the top of this page shows when these Terms were most recently revised.
28. Governing Law & Disputes
These Terms are governed by the laws of New Zealand.
However, if you are a consumer in the United Kingdom, this choice of law does not deprive you of mandatory protections available to you under UK consumer law.
Nothing in these Terms prevents you from bringing proceedings in a court or other forum available to you under applicable UK law.
If a dispute arises, we encourage you to contact us first at support@kiwisheepskins.com so we can try to resolve the matter directly.
This qualification is important. UK guidance warns against terms that unfairly force consumers to pursue disputes exclusively in distant or unfamiliar courts, and the current CMA guidance requires consumer terms to be fair and transparent.
29. If Part of These Terms Is Unenforceable
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the minimum extent necessary where legally possible.
The remaining provisions will continue to apply.
30. Contact Us
If you have questions about these Terms, an order or a Kiwi Sheepskins product, please contact:
Kiwi Sheepskins
Operated by Kiwi Sheepskin Limited
Company Number: 9295118
NZBN: 9429052472374
Auckland, New Zealand
Email: support@kiwisheepskins.com
Sheepskin Guides & Advice
Looking for more information? Explore our guides to choosing, caring for and getting the most from genuine sheepskin products.
How to Care for Genuine Sheepskin
Simple advice for keeping your sheepskin soft, clean and looking its best.
The Complete Sheepskin Boots Buying Guide: Sizing, Styles & Care
Everything you need to know before buying genuine sheepskin boots.
Sheepskin For Babies: The Complete Safety & Buyers Guide
Everything you need to know about genuine sheepskin for babies: natural benefits, safe use, choosing between long and short wool, and how to care for a baby sheepskin rug, pram.
