Last updated: September 2026
At Kiwi Sheepskins, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Kiwi Sheepskins Limited ("Kiwi Sheepskins", "we", "us" or "our") collects, uses, stores and shares personal information when you visit our website, place an order, contact us, subscribe to our marketing or otherwise interact with our business.
Kiwi Sheepskins Limited is a New Zealand company. Our online store is powered by Shopify, and we sell and ship products directly from New Zealand to customers throughout the United Kingdom.
By using our website, you acknowledge the practices described in this Privacy Policy.
What Personal Information Do We Collect?
The information we collect depends on how you interact with Kiwi Sheepskins.
We may collect information such as:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Order and purchase history
- Products viewed, added to your cart or purchased
- Account information if you create a customer account
- Communications you send to our customer service team
- Reviews, feedback, photos or other content you choose to provide
- IP address and approximate location
- Browser, device and operating system information
- Website activity and interactions
- Marketing preferences
- Information required to process or verify a payment
We may also receive information from service providers that help us operate our website, process payments, deliver orders, provide customer service, analyse website activity or conduct marketing.
How Do We Use Your Personal Information?
We collect and use personal information where reasonably necessary to operate Kiwi Sheepskins and provide our products and services.
This may include using your information to:
- Process and fulfil your orders
- Take and verify payments
- Arrange shipping and delivery
- Provide order confirmations and tracking information
- Communicate with you about an order or enquiry
- Process returns, exchanges, refunds and warranty claims
- Maintain your customer account
- Detect or prevent fraudulent transactions and security risks
- Improve our website, products and customer experience
- Understand how customers use our website
- Provide customer support
- Send marketing communications where you have consented or where otherwise permitted
- Invite customers to provide feedback or product reviews
- Personalise relevant website content or advertising
- Meet our accounting, tax and other legal obligations
Our Legal Bases for Processing
Where UK data protection law applies, we process personal information only where we have an appropriate legal basis.
Depending on the circumstances, this may include:
Contract — where processing is necessary to fulfil an order or provide a service you have requested.
Legitimate interests — where processing is reasonably necessary to operate, improve or protect our business and those interests are not overridden by your rights.
Consent — where you have given us permission, such as for certain marketing, advertising or cookie activities. Where processing relies on consent, you can withdraw it.
Legal obligations — where we need to process or retain information to comply with applicable laws, tax requirements, accounting obligations or lawful requests.
Shopify & Our Online Store
Our online store is powered by Shopify.
Shopify provides the ecommerce technology that allows us to display products, manage customer orders and operate our online store.
When you browse our website or place an order, certain personal information may be processed by Shopify and its service providers to provide these services.
Shopify may process information in countries outside the United Kingdom as part of providing its global ecommerce infrastructure.
Payments & Financial Information
We currently accept payments through Shopify Payments and PayPal, along with any additional payment methods displayed at checkout.
Payment transactions are processed securely by the relevant payment provider.
When you pay using Shopify Payments, payment information is processed through Shopify's payment infrastructure and its payment partners.
When you choose PayPal, information required to complete the transaction is processed by PayPal in accordance with its own terms and privacy practices.
Kiwi Sheepskins does not store your full credit or debit card number on our own systems.
Who Do We Share Personal Information With?
We do not sell customer personal information for money.
We may share personal information with trusted service providers where reasonably necessary to operate our business, including providers that assist us with:
- Ecommerce and website hosting
- Payment processing
- Fraud prevention and security
- Shipping and delivery
- Customer service
- Email and marketing communications
- Website analytics
- Advertising and marketing
- Customer reviews
- IT and data storage
- Accounting, legal and professional services
We may also disclose personal information where required by law or in response to a valid legal or regulatory request.
Shipping & Delivery Providers
When you place an order, we provide relevant information to postal services, couriers and logistics providers so your order can be delivered.
This may include your name, delivery address, telephone number, email address and relevant order or Customs information.
Because UK orders are shipped from New Zealand, information may also be provided to Customs authorities and organisations involved in international delivery where required.
Email Marketing
If you subscribe to our email list or otherwise consent to receive marketing communications, we may send you information about new products, promotions, product advice, customer stories and Kiwi Sheepskins news.
You can unsubscribe at any time using the unsubscribe link included in our marketing emails.
Unsubscribing from marketing does not prevent us from sending transactional communications relating to your orders, payments, deliveries, returns or customer service enquiries.
Reviews & Customer Content
We may invite customers to review products or their experience with Kiwi Sheepskins.
If you voluntarily provide a review, testimonial, photograph or other content, that information may be processed by the relevant review service and, where appropriate, displayed on our website or used by Kiwi Sheepskins in accordance with the permission provided.
Cookies & Similar Technologies
Like most ecommerce websites, Kiwi Sheepskins uses cookies and similar technologies.
We may use these technologies for purposes including:
- Keeping products in your shopping cart
- Remembering website and regional preferences
- Enabling secure checkout
- Maintaining website security
- Understanding website traffic and performance
- Improving website functionality
- Measuring advertising effectiveness
- Providing more relevant marketing and advertising
Some cookies are essential for the website to operate. Others, including certain analytics, personalisation and advertising cookies, may require your consent.
Where required, our website provides controls allowing you to manage your cookie and privacy preferences.
You can also manage cookies through your browser settings, although disabling essential cookies may prevent parts of the website from functioning correctly.
Analytics & Advertising
We may use analytics and advertising services to understand how customers discover and interact with Kiwi Sheepskins.
These services may process information about your device, browser, website activity and interactions with advertising.
Where UK law requires consent before non-essential analytics or advertising technologies are used, we will seek that consent through the privacy or cookie controls available on our website.
International Transfers of Personal Information
Kiwi Sheepskins is based in New Zealand, while our UK customers and some of our service providers are located in other countries.
As a result, personal information may be transferred to and processed in New Zealand, the United States and other countries where our service providers operate.
Where UK data protection law applies, we take appropriate steps to ensure international transfers of personal information are handled in accordance with applicable requirements.
This may include relying on recognised adequacy arrangements or appropriate contractual safeguards where required.
How Long Do We Keep Personal Information?
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, tax, accounting, fraud-prevention and business record requirements.
Some transaction and accounting information may need to be retained for several years after an order has been completed.
When information is no longer reasonably required, it may be securely deleted or anonymised where appropriate.
How Do We Protect Your Information?
We take reasonable administrative, organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Our website and checkout use secure technologies provided by Shopify and our payment providers.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Your UK Privacy Rights
If UK data protection law applies to you, you may have rights concerning the personal information we hold about you.
Depending on the circumstances, these can include the right to:
- Access personal information we hold about you
- Correct inaccurate or incomplete personal information
- Request deletion of your personal information in certain circumstances
- Restrict processing of your information in certain circumstances
- Object to processing, including certain direct marketing
- Request data portability where applicable
- Withdraw consent where we rely on your consent to process information
These rights are not absolute and may be subject to legal exceptions.
To exercise a privacy right, contact:
We may need to verify your identity before completing your request.
Direct Marketing
You have the right to object to the use of your personal information for direct marketing.
You can unsubscribe from Kiwi Sheepskins marketing emails at any time by clicking the unsubscribe link contained in the email.
You can also contact us at support@kiwisheepskins.com.
Your Right to Complain
If you have concerns about how Kiwi Sheepskins has handled your personal information, please contact us first so we have an opportunity to investigate and resolve your concern.
UK customers may also have the right to make a complaint to the UK Information Commissioner's Office (ICO).
Children's Privacy
Our website and products are intended for a general audience and are not directed at children for the purpose of collecting their personal information.
We do not knowingly seek to collect personal information directly from children where parental or guardian consent would be required by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, business practices, technology, service providers or legal obligations.
When material updates are made, we'll revise the Last Updated date at the top of this page.
We recommend reviewing this page periodically if you would like to stay informed about how we handle personal information.
Contact Us About Privacy
If you have questions about this Privacy Policy, would like to exercise a privacy right or have a concern about how your information has been handled, please contact:
Kiwi Sheepskins Limited
Auckland, New Zealand
Email: support@kiwisheepskins.com
Please include enough information for us to understand your request. We may need to verify your identity before disclosing or changing personal information.
Sheepskin Guides & Advice
Looking for more information? Explore our guides to choosing, caring for and getting the most from genuine sheepskin products.
How to Care for Genuine Sheepskin
Simple advice for keeping your sheepskin soft, clean and looking its best.
The Complete Sheepskin Boots Buying Guide: Sizing, Styles & Care
Everything you need to know before buying genuine sheepskin boots.
Sheepskin For Babies: The Complete Safety & Buyers Guide
Everything you need to know about genuine sheepskin for babies: natural benefits, safe use, choosing between long and short wool, and how to care for a baby sheepskin rug, pram.
