Kiwi Sheepskins is based in New Zealand and ships genuine sheepskin products directly to customers throughout the United Kingdom.
Prices are automatically displayed in British Pounds (GBP) for UK customers, with regional pricing and shipping rates applied automatically while you shop.
How Much Does Delivery Cost?
We offer FREE shipping to the UK on orders over £129 GBP.
For orders under £129, a flat £12.50 shipping charge applies.
| Order Value | UK Shipping |
|---|---|
| Over £129 GBP | FREE |
| Under £129 GBP | £12.50 |
Your applicable shipping rate is automatically calculated based on your order value and shown at checkout.
How Long Does Delivery Take?
Once your order has been dispatched, delivery to the UK typically takes:
4–10 working days
Working days are Monday to Friday, excluding public holidays.
Please remember that some of our products are made to order and require production time before they can be dispatched. Where this applies, the estimated production time is shown on the individual product page.
Delivery may occasionally take longer due to Customs processing, remote delivery locations, peak periods or circumstances outside our control.
For this reason, we cannot guarantee delivery by a specific date, particularly during busy periods such as Christmas.
Which Delivery Services Do You Use?
UK orders are shipped from New Zealand using tracked international delivery services.
Once your order has been dispatched, we'll email you your tracking information so you can follow its journey from New Zealand to the UK.
The final stage of delivery is completed by a local UK postal or courier service.
Where Do You Deliver in the UK?
We ship Kiwi Sheepskins products throughout the United Kingdom, including:
- England
- Scotland
- Wales
- Northern Ireland
Available delivery options are automatically shown during checkout.
If you're unsure whether we can deliver a particular product to your location, please contact us at support@kiwisheepskins.com.
What Currency Will I Pay In?
Our UK website automatically displays prices in British Pounds (GBP).
UK regional pricing and the appropriate shipping rates are automatically applied to your order, so there is no need to select or convert currencies yourself.
Will I Have to Pay Customs Duties or Taxes?
Our UK pricing is specifically set up for customers having their orders delivered to the United Kingdom.
Applicable UK import VAT and Customs charges are included in our UK prices, so there should be no additional import VAT or duty charge to pay when your order arrives.
This means the price you see when shopping on our UK website already takes these applicable import costs into account.
Where Is My Order Shipped From?
Your order is shipped directly from New Zealand.
Kiwi Sheepskins is a New Zealand business, and many of our genuine sheepskin products are made in New Zealand using premium New Zealand sheepskins.
Some products are made to order, so please check the individual product page for any production time that applies before dispatch.
What Happens After My Order Has Shipped?
Once your order has been dispatched, we'll email you your tracking information.
You can use this to follow your parcel as it travels from New Zealand and through the UK delivery network.
If you're having an order delivered to a business or workplace, please include the company name as part of the delivery address to help the local delivery service identify the recipient.
What If I'm Not Home When Delivery Is Attempted?
If you're not available when delivery is attempted, the local delivery provider may leave instructions for redelivery or collection.
We recommend monitoring your tracking and arranging collection or redelivery promptly if required.
Unclaimed or refused parcels may eventually be returned to New Zealand. If this happens, additional shipping costs may apply if you would like the order sent again.
If you request a refund for an unclaimed or refused order, our direct shipping costs and other applicable costs may be deducted in accordance with our Returns & Refunds Policy.
What If My Parcel Is Delayed?
International delivery is generally very reliable, but occasional delays can occur.
If your parcel hasn't arrived within a reasonable period after the expected delivery timeframe, or your tracking hasn't updated for an extended period, please contact us at:
Please include your order number so we can investigate the shipment with the delivery provider.
If a parcel is confirmed lost, we'll work with you and the carrier to arrange an appropriate solution.
Need Help With UK Delivery?
If you have questions about UK shipping costs, delivery times, tracking or an existing order, please contact our New Zealand customer service team at:
For an existing order, please include your order number so we can assist you as quickly as possible.
